Billing Questions

What do I do if my insurance changes?

If your insurance changes prior to or during your treatment course, the change can affect your coverage and benefits for treatment.

Notify the billing office at once before you make any insurance changes:

  • If you become eligible for Medicare
  • If you become hospitalized
  • If you move to a Skilled Nursing Facility
  • If you enroll in Hospice
  • If you change Medical Groups or Health Plans

How do I contact the Billing Office?

You may call our Billing Office at (858) 888-7700 extension 1300. You may also us our toll free number (800) 210-2400 extension 1300

Will you bill my insurance for my treatment?

We will submit claims to your primary and secondary insurances. You will be asked to provide copies of your insurance card(s) and sign insurance assignment of benefits so that your insurances will pay directly to our group.

How much will my treatment cost?

Your cost for services will vary depending on your insurance and treatment plan. Once you have a treatment plan from your physician, contact our financial counselors and billing office for estimates prior to treatment.

When will I be billed for my treatment?

  • Copays must be paid at the time of services. 
  • If you are responsible for Deductibles and/or Coinsurance, a payment arrangement for your estimated costs must be established prior to starting treatment. 
  • If you owe coinsurance or other amounts, a patient billing statement will be mailed monthly. You may also sign up for online e-statements and bill pay. Contact our billing office on how to receive e-statements.  
  • If you are unable to pay the amount due within 30 days, please contact the Billing Office to arrange a payment plan.

May I pay with a credit card?

Yes. We accept Visa, MasterCard, American Express and DiscoverCard credit cards. You may complete the credit card information form on your statement and mail it to our group, pay using your credit card at any of our office locations, provide your credit card information to a billing representative by phone.

How often do you bill me?

New charges are added daily to your account. You will be billed once a month after services receive final adjudication by your insurance plan.

Who will submit claims to my supplemental insurance carrier?

After your primary insurance carrier has remitted payment to our office, as a courtesy to our patients, we will file a claim to your supplemental or secondary insurance carrier. Very often, the supplemental plan will pay the patient directly. If no payment is received after sixty (60) days from the date of filing, we will transfer the balance to the patient.